Attracting new customers is expensive, but losing existing ones is even more damaging. Currently, telecommunications companies average a churn rate of 78% due to long-term…
Simply meeting customer needs is no longer enough. Businesses need to cultivate engaged customers, brand advocates who not only feel good about their experiences but…
In today's digital age, telecommunications companies have transcended their traditional roles as mere service providers. They have evolved into enablers of connectivity and catalysts for…