Operating model · Transformation
Make the business ready to run.
A plan on paper, & a business that actually runs on Monday.
A product can be right, a platform can be strong, and the launch can still fail because the operating model isn’t ready. TAUSPACE helps clients define how the business will actually run — who owns what, which processes hold up, how partners get measured, what the support team sees, and how governance moves at the speed of operations.
The buyer question
Who does what when this goes live?
Transformation becomes expensive when the business only answers that question after go-live.
Who owns the product catalogue? Who approves a new offer? Who handles partner exceptions? What happens when activation fails? What service level has been promised? What does the support team see? What does finance reconcile? What does the executive dashboard measure? What happens when the process leaves the system and lands in someone’s inbox?
What we do
We design the work around the operating reality.
Operating model design
Define the roles, responsibilities, decision rights, handoffs, governance, and organisational structure needed to run the service.
Process-driven transformation
Map and redesign end-to-end processes around products, customers, partners, systems, and business outcomes.
KPI and reporting model
Define the measures that matter at operational, management, and executive levels.
SLA and service model design
Design service levels, back-to-back agreements, partner responsibilities, and operational reporting.
Service desk and support model
Define service assurance, escalation, resolution, customer-support, and internal-support structures.
Operational analytics
Turn service data into usable dashboards and trend analysis that help teams identify systemic issues.
Training and readiness
Prepare teams to run the new model, not just receive a handover pack.
Typical outputs
What an operating-model engagement leaves behind.
- Operating model blueprint
- Process maps
- RACI and decision-rights model
- SLA framework
- Service desk and support model
- KPI dashboard definition
- Partner operating model
- Operational readiness checklist
- Training workshop plan
Where this connects
Related advisory.
Programme assurance
Independent review of programme health, governance, and launch discipline — the discipline of catching what an internal team cannot see.
See programme assuranceBSS/OSS architecture and migration
Modernise the stack without stopping the business; the operating model has to be ready for the new architecture to land.
See architecture and migrationDigital BSS and commerce
Where the operating model meets the platform: catalogue, pricing, order, billing, partner, channel — the modules that run the business.
Explore Digital BSS