This Privacy Policy describes how TAUSPACE (herein referred to as “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website: www.tauspace.com. By using our website, you consent to our privacy policy.

Information We Collect

To further protect your privacy, and in compliance with national (POPIA) and global (GDPR and CCPA) privacy protection laws, we do not collect cookies on our website.

We may, however, collect the following information from you when you visit our website:

  • Personal Information: When you interact with us – whether it’s subscribing to our newsletter, requesting a research paper, or reaching out through our contact form – we collect the necessary personal information to fulfill your request. This may include your name, email address, phone number, and mailing address.
  • Usage Data: This may include information about how you use our website, such as the pages you visit, the links you click, and the searches you perform.
  • Log Data: This may include information about your browser, operating system, IP address, and access times and locations.

How We Use Your Information

The data outlined above is gathered with the intent to facilitate the following, as applicable:

  • Core Functionality: Your information enables us to deliver and maintain the website’s core functionality, ensuring a seamless user experience.
  • Support: We use your details to respond to your inquiries, requests, and provide timely customer support.
  • Marketing: With your consent, we may send you relevant marketing communications and updates about our products or services that might interest you.
  • Continuous Improvement: We analyse usage patterns and feedback to enhance our website, services, and overall user experience.
  • Legal Compliance: We process your information to fulfill any applicable legal obligations and protect our legitimate interests.

Sharing Your Information

We may share your information with third-party service providers who help us operate our website and provide our services. These service providers are bound by contractual obligations to keep your information confidential and secure.

We may also share your information with third parties for marketing purposes. You can opt out of receiving marketing communications from us by following the instructions in the unsubscribe link in any email we send you.

Finally, we may share your information if we believe it’s necessary to:

  • Comply with laws and legal requests.
  • Enforce our policies and investigate potential violations.
  • Protect against illegal activity, fraud, or security threats.
  • Defend our legal rights, exercise our legal claims, or protect intellectual property.
  • Prevent harm to ourselves, our users, or others.
  • Cooperate with law enforcement.

Transferring Data Globally

We operate globally, which means your information might be transferred to and stored in countries with different data protection laws.

To safeguard your privacy rights and interests, we will implement necessary measures to ensure that any transfer of information complies with applicable laws and is carefully managed. These measures will restrict transfers to countries recognised for having adequate legal protections or where we can ensure alternative arrangements are in place to protect your privacy. In particular:

  • In the event of requests from law enforcement or regulatory authorities, we will thoroughly review and validate these requests before disclosing any Personal Information.
  • Transfers within our organisation will comply with relevant privacy and data protection laws, maintaining a consistent level of protection across all locations.
  • When we share your Personal Information with external service providers, we require them to enter into contracts that ensure your Personal Information is protected.

Personal Data Retention

We will retain your information only for the duration necessary to provide you with our services, fulfill any legal obligations, and to comply with data protection laws. However, when data retention is required for extended periods, we will take steps to anonymise or de-identify your personal information to the extent possible, minimising any potential risks to your privacy. Once the legal or operational need for storing the data has passed, we will securely delete it from our systems.

Information Related to Minors

Our products and services are not directed at individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. Individuals under the age of 18 must please refrain from submitting any personal information to us. Should we become aware that a user under the age of 18 has provided personal information, we will take reasonable steps to delete such data. If you have reason to believe a minor has shared information with us, please contact us.

Rights Related to Your Information

Depending on your location, you may have certain rights regarding your personal information as listed below. These rights might include access, correction, deletion, and more. Some rights may be limited, especially in professional contexts. For specific details, refer to the laws applicable to your region.

  • Rectification: Request that we correct or complete any inaccurate or incomplete information we have about you.
  • Erasure: Request that we delete your personal information or, where applicable, anonymise it.
  • Access: Request confirmation of whether we process your data, and if so, access a copy of that data.
  • Information: Request details about how we store, use, and share your personal information.
  • Anonymization: Request anonymisation of unnecessary or excessive personal data.
  • Portability: Request a copy of your personal information in a structured, machine-readable format and transmit it to another entity.
  • Consent Withdrawal: Withdraw your consent to data processing at any time, without affecting the legality of prior processing based on consent.
  • Restriction of Processing: Request that we limit how we process your personal information.
  • Objection: Object to our processing of your personal information.
  • Email Marketing Opt-Out: Unsubscribe from our marketing emails using the provided link. To opt out of other marketing, please contact us.
  • Further Information: Request more information about how we share your data and the implications of withholding consent. You may also have the right to opt out of information sharing where applicable.
  • Automated Decision-Making: Opt out of or request a review of automated decisions that affect your interests.

In order to safeguard the confidentiality and integrity of your data, we may request supplementary information for the purposes of identity verification prior to granting access to or fulfilling any of the aforementioned rights. While we strive to address your request in a timely manner, please be aware that certain legal requirements may necessitate a different course of action with respect to your data, potentially limiting our ability to fully comply with your request. Should you wish to exercise your rights, please contact us.

Changes To This Privacy Policy

We retain the right to amend, modify, or revise this privacy policy at any time, without prior notice. Such changes will be effective upon posting on this webpage. It is your responsibility to review this policy periodically to ensure you are aware of any updates. Material changes to this privacy policy may only require your consent when mandated by data protection laws.

Contact Details

Reach out to us if you have any questions or concerns about this privacy notice, your information, or wish to exercise your rights. We’re committed to resolving any issues and fulfilling your requests as quickly as possible, and in line with data protection laws.

Phone: +27 10 140 6574

Email: info@tauspace.com

Please note that these are general contact details. We’ll direct your query to the appropriate department in our organisation.